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Shipping • Refund • Return Policies


  Twig Pencils™  

Orders are shipped from California 2-3 days after receipt.



Shipping is by USPS First Class or Priority Mail with a tracking number included. Delivery is 2-5 days depending on your location. 

For all other orders outside of the USA, shipping is by USPS First Class International Mail or Priority Mail International unless otherwise requested.  Delivery is 1-3 weeks depending on your location. Customer pays customs when applicable.  

Returns Policy

A customer may return a product within 14 days of delivery for a full refund, no questions asked. Customer pays return shipping cost. 

A refund is issued to a customer when the returned product is received. 

 I will notify you via e-mail of your refund.


California branch manager