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Shipping • Refund • Return Policies

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  Twig Pencils™  

Orders are shipped from California 2-3 days after receipt of payment. Payment may be made by any major credit card. Shipping cost is automatically calculated at checkout.  

Shipping is by USPS First Class or Priority Mail with a tracking number included. Delivery is 3-5 days depending on your location. 

For all other orders outside of the USA, shipping is by USPS Priority Mail International.  Delivery is 1-3 weeks depending on your location. Customer pays customs when applicable.  

Returns Policy

A customer may return a product within 14 days of delivery for a full refund, no questions asked. Customer pays return shipping cost. 

A refund is issued to a customer when the returned product is received. 

 I will notify you via e-mail of your refund.

...Martin, 

California branch manager