time web analytics
Site Information

Loading... Please wait... Loading... Please wait...

Shipping • Refund • Return Policies


  Twig Pencils™  

Orders are shipped from California 2-3 days after receipt.  Free shipping in the USA for orders over $25.

Shipping is by USPS First Class or Priority Mail with a tracking number included. Delivery is 3-5 days depending on your location. 

For all other orders outside of the USA, shipping is by USPS Priority Mail International.  Delivery is 1-3 weeks depending on your location. Customer pays customs when applicable.  

Returns Policy

A customer may return a product within 14 days of delivery for a full refund, no questions asked. Customer pays return shipping cost. 

A refund is issued to a customer when the returned product is received. 

 I will notify you via e-mail of your refund.


California branch manager